Help: fifteen questions about LitBuy in Europe
This page is for a a country in the estimator address on this host. We cannot see your account. Orders and claims run only on litbuy.com.
English Europe hub · pick a country in-app
The fifteen questions that come back most
Does LitBuy sell the goods on this site?
No. LitBuy is a purchasing agent: it buys from Chinese third-party shops in your name, photographs the parcel in its warehouse, then you book an international SKU. litbuyspreadsheet.eu is an independent information desk. Orders, payment and claims stay on https://litbuy.com/. The cards on litbuyspreadsheet.eu are a reading of the finds index, not stock LitBuy owns. Payment never happens on this hostname.
Can I use LitBuy in a local language?
The official app language switcher is independent of this desk. We measured the public site on 1 Oct 2026. Field names in the estimator often stay English even when the chrome is translated. The delivery address must still match a country in the estimator. Switching chrome language on litbuyspreadsheet.eu does not change the official app. Confirm the in-app language the morning you order toward a country in the estimator.
Why does the catalogue return nothing for local words?
The finds index this desk reads is English (sneakers, hoodie, jacket). Local words often return zero cards — that is an English index, not an empty shop. Type the English key. Measured 1 Oct 2026 via /api/products/ on litbuyspreadsheet.eu. The category wall still exposes the English keys (sneakers, hoodie, jacket) so you can paste them into /api/products/ on litbuyspreadsheet.eu. Measured 1 Oct 2026.
How many times do I pay?
Twice: first the goods plus China domestic shipping into the warehouse, later the international line to a country in the estimator. Between those payments you can consolidate. This desk never charges you; LitBuy does, in-app. Warehouse photos sit between the two payments. Do not book international freight to a country in the estimator until you have accepted QC in-app.
Why does the official site show dollars while this desk shows EUR?
On the official SPA the currency switcher has been observed to change the symbol without converting the digits. This desk converts the China warehouse card to EUR as a dated display (X-Rates 1 Oct 2026), not a checkout price. Re-read the number in-app the morning you pay. If the official SPA still prints USD digits after you pick EUR, trust the digits and https://litbuy.com/shipping-estimate, not this HTML. Display rate dated 1 Oct 2026.
How do I pay?
Only inside https://litbuy.com/. Typical rails are card, PayPal and balance top-up — confirm in the official FAQ the same day. litbuyspreadsheet.eu never takes card data and does not store a saved method. Register links on this desk never collect card numbers. Those fields exist only on https://litbuy.com/. litbuyspreadsheet.eu has no saved method.
What is volumetric weight?
Most air SKUs bill max(actual, L×W×H/divisor) with the result in kilograms (the widget shows grams). A puffy jacket is light on the scale and expensive in volume. Geometry only — live money is in https://litbuy.com/shipping-estimate with destination a country in the estimator. The widget uses 35×25×10 cm and 1000 g as a lab habit; your carton will differ. Open https://litbuy.com/shipping-estimate with destination a country in the estimator before you pay freight.
Who pays duties into a country in the estimator?
It is a property of the booked SKU (tax-free, prepaid, or collect). Collect can add a last-mile handling fee the estimator often hides. Educational source for this desk: the destination customs site named in the estimator. No under-declaration tips. Prepaid vs collect is chosen when you submit the parcel, not when you buy the goods. Read the SKU heading and the destination customs site named in the estimator the same morning.
Is there a tax threshold I should game?
No. Thresholds, IOSS and de-minimis change and are not a reason to invent a declared value. Read the destination customs site named in the estimator and the SKU terms the morning you ship. This desk does not coach a number. A screenshot of a threshold from Discord is not a filing. the destination customs site named in the estimator is the source this desk names. We will not invent a declared value for a country in the estimator.
Can I consolidate several orders?
Yes — that is the usual saving. Pieces wait in the warehouse until you submit a parcel. Free storage on this agent: 90 free days from stocked/listed, 120-day max. If QC splits cartons, estimate each carton to the same destination a country in the estimator. Storage clock on this agent: 90 free days from stocked/listed, 120-day max. After that the warehouse can charge or dispose — official Help, not this page. Split cartons each need a a country in the estimator estimate.
Do they photograph the goods?
Yes, warehouse QC photos land in the app after the piece arrives in China. Extra angles are often a paid add-on. Disputes are easier while it is still in the warehouse, not after it has cleared last-mile. If a photo is blurry, buy another angle in-app before the piece leaves China toward a country in the estimator. This desk cannot open a ticket.
What cannot ship?
Tobacco, alcohol, medicines and banned goods do not travel. Liquids, powders and pastes can need dangerous-goods paperwork. That is platform rule, not the destination customs site named in the estimator law. Restricted / price-0 cards on this catalogue are not buyable. Restricted is a platform purchase block, not a the destination customs site named in the estimator seizure notice. Price-0 cards on litbuyspreadsheet.eu are not a shop error you can checkout.
Why is a card restricted or priced 0?
The source link is not available for agent purchase, or the price could not be read. Do not plan a haul around a zero. Transborder shops are often out of scope. Check the live LitBuy product page. Price 0 often means the Weidian or Taobao link died. Open the live LitBuy product page the same day; do not plan the haul on this HTML.
The parcel is lighter than the estimate?
Official FAQ covers estimated vs actual weight and postage refunds. This HTML is not a live quote. Re-run https://litbuy.com/shipping-estimate with destination a country in the estimator after warehouse photos. Refunds for actual vs estimated weight are an official FAQ topic. Re-run https://litbuy.com/shipping-estimate after warehouse photos, destination a country in the estimator, then pay.
Where do I claim if something is wrong?
Only on https://litbuy.com/, never here. litbuyspreadsheet.eu cannot see your account. Use in-app chat / the official Help Center. This hostname is a hub, not a customs territory. The official estimator still needs a real country code. litbuyspreadsheet.eu cannot look up an order ID. Keep the in-app number. Claims and chat live on https://litbuy.com/ only.
Where to ask when this is not enough
Official in-app chat. This desk does not operate your LitBuy account. Ranked coupon and customs URLs stay on this host.